All sales are final as of right now. Please feel free to email us at with any concerns.
We process and ship out all of our orders within 48 hours of payment Monday - Saturday. A tracking number will be emailed to you once your order has been shipped. You should receive your hair within 1-3 business days after you receive your tracking number. As a result of Covid-19, certain packages may take longer so plan accordingly. 
In the event that your package is lost and your tracking information states that your package was delivered, you will need to get in contact with USPS to file a claim. We are not responsible for packages lost by the post office.
At the moment we only ship within the United States.