We process and ship out all of our orders within 48 hours of payment Monday - Friday. Wigs have a processing time of 7-21 days. A tracking number will be emailed to you once your order has been shipped. You should receive your hair within 1-3 business days after you receive your tracking number. A signature is required for orders over $500.
We are not responsible for lost, stolen, or damaged packages. In the event that your package is lost, stolen or damaged you will need to get in contact with USPS to file a claim. Our packages are insured by USPS and additional insurance is available to purchase at checkout.
We are not responsible for custom fees for international shipments.
Zero Tolerance for card fraud
We have zero tolerance for credit card fraud. When you make a purchase you are agreeing to be the authorized user for the card used during checkout. Offenders will be turned over to a collection agency.
You will be responsible for additional shipping costs if you put the wrong address.
Returns are permitted 48 hours from the time you receive your order. All returns must be shipped back in its original form and packaging. Please feel free to email us at email@example.com with any concerns.
You will be charged $15 if your order has to be canceled.
At the moment we only ship within the United States, Canada, and United Kingdom.